External Services & Data Processing

External systems that may support bookings, quotes, invoices, communication, website security, analytics and customer service.

External services and UK data protection

Saltire Auto Solutions may use trusted external services to operate the website, manage bookings, issue quotes and invoices, communicate with customers, understand website usage and keep workshop records. Where these services process personal data, they should be handled in line with UK GDPR, the Data Protection Act 2018, PECR and applicable UK law.

Services that may process data

  • Zoho Invoice / Zoho Books: customer records, quotes, invoices, invoice links, payment records and financial communication.
  • WordPress and website plugins: website pages, forms, admin tools and security functions.
  • LatePoint: bookings, appointment details, customer information and service records.
  • Email, WhatsApp or messaging services: communication with customers who choose those channels.
  • Hosting, security and performance providers: website hosting, uptime, caching, security and logs.
  • Google Analytics, where enabled: website traffic and performance insights after analytics consent.
  • Microsoft Clarity, where enabled: heatmaps, session recordings, clicks, scrolling and mouse movement after analytics/experience consent.
  • Maps or embedded tools: location display and website functionality where enabled.

What may be shared

Depending on the service used, data may include name, phone number, email address, vehicle registration, booking details, quote/invoice details, payment status, messages, IP address, device/browser information and website usage data.

Questions

For questions about external services or data processing, contact Saltire Auto Solutions on 07456 082700.

This page is a practical transparency notice and should be reviewed before being treated as final legal advice.